I want to express my sincere appreciation for John the office manager, who went above and beyond to help me resolve a frustrating billing issue with Smile Generation. When I tried contacting their customer service directly, they refused to provide my account information which prevented me from making a payment.
John stepped in and called Smile Generation on my behalf, explaining that he was assisting me from the dental office since I had never received my credit card or account number and my payment was already due. Despite Smile Generation claiming that I was behind two payments and I had been charged late charges and interest, John patiently spoke with their manager and successfully obtained the necessary account details so I could make a payment and had the late charges and interest removed.
John professionalism, persistence and genuine concern for helping me get the issue resolved made all the difference. I am very grateful for his excellent customer service and support!
Google Reviewer
Highly recommended if youre residing in the Valley. John was the best, very helpful and gives us options when it comes to financial matters. He gave me the best deal for my dental works so I can have it done in the best way possible. Dr Tina was my dentist who did a lot of work and shes the best! She explained to me in detail all the info I need to know and I feel very comfortable with her. I want to give applause as well to my dental hygienist, Shawn, youre the best and very gentle. And to Dr. Tina's assistant who did scan my teeth for the temporary crown.
Overall, the staff were really nice, that makes me feel taken care of.
Google Reviewer
I’ve had such a great experience with the team! They really took care of my teeth, and now I’m doing Invisalign. I’m so happy with how things are going and really thankful for their help. I’d definitely recommend anyone looking to improve their smile to come here!
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